View Our Website View All Jobs

Sales Performance Specialist

JOB DESCRIPTION

Title:                            SALES PERFORMANCE SPECIALIST

Reports To:                 DIRECTOR OF BUSINESS DEVELOPMENT

Status:                         FULL-TIME

About Opcity:

Opcity helps real estate brokers, lenders and settlement service providers serve online customers.  The number of home buyers/sellers who start their process online is growing much faster than the industry as a whole.  Opcity makes the real estate experience better by instantly and seamlessly matching consumers to the best agent for them, and facilitates the buying and selling process by connecting and coordinating the vital services within the home buying/selling ecosystem.  Through its proprietary matching algorithm and SMS live-transfer distribution platform, Opcity is able to instantly connect the best agent with the highest probability of conversion to the right consumer at the right time.  Opcity’s matching model is based on sixteen (16) years of agent historical performance, predictive analytics, and a learning model of iterative improvement.  Opcity’s network of providers, technology platform, and toolkit allow Opcity to be the primary concierge for the consumer during the home buying/selling experience.

Description:

The Sales Performance Specialist conducts testing on new products, develops scripting, and works with product and engineering to develop pricing, process and a scalable product.  The Sales Performance Specialist is a strategic role that partners with company leadership to develop and take new products and verticals to market, and builds process and structure to facilitate growth in the new channels.  In addition, the Sales Performance Specialist is responsible for the initial content creation, sale, and service of all beta customers on the new product.

Duties & Responsibilities:

  • Work closely with senior leadership, product, engineering, marketing, and other stakeholders to identify opportunities for improvement or growth in the organization
  • Speak to potential customers to identify needs in the market and potential products
  • Work closely with product and engineering to build a solution that has an excellent product-market fit
  • Create lists of prospects to beta test new product offering
  • Cold call into prospects and sign up initial users
  • Test pricing and packing of new product.  Negotiate and collect billing information
  • Create service plan and model to support new customers
  • Create scalable scripting for sales and service based on testing and data
  • Develop curriculum and train customers and other staff on scripting and process
  • Work with Marketing to create consistent brand and messaging understood and implemented across departments
  • Partner with department heads or staff (Sales, BD, Quality, Client Support, Executive, HR, Engineering, Production, etc.) to determine opportunities to improve the product or process
  • Gather, organize, and analyze information (market behavior, trends, competition, etc.) to enhance product or process. 
  • Track and report on success of testing.  Implement scalable learnings in future.
  • Create and coordinate graphics, programming and other resources necessary for creation of marketing campaigns, websites, collateral of test products
  • Initiate market research studies, analyze data, and present findings. Build programs to understand and test product-market fit.

What We Like To See / Measures of Success:

  • A Bachelor’s Degree in business administration, marketing or relatable field.
  • At least four (4) years’ work experience in sales, service, marketing, or product is required – two of those must be in positions of management. Four (4) additional years of experience in sales or product may be substituted for degree requirements.
  • Experience in sales, scripting and management for technology and/or start-up corporations – employee or freelance – is preferable.
  • Experience creating scripting and scalable process
  • Experience in product marketing, driving new initiatives, and collection of feedback from customers that have led to a significant impact and new products.
  • Must have demonstrated capability of leading a team of sales/support personnel (contract or internal).
  • Strong leader with experience scaling new products and working closely with leadership across departments (Sales, BD, Quality, Client Support, Executive, HR, Engineering, Production, etc.)
  • Superior communication skills and the ability to work well with people in various departments (including accounting/finance, sales, engineering, etc.) are essential.
  • Strong presentation and communication skills are required
  • Creative and independent thinker who can effectively solve problems and foresee opportunities to benefit the organization

 

Working Conditions 

  • Hours may vary as many shifts begin at 7am and end at 11pm.  Weekends are also possible as we are operate seven days a week and events may occur throughout the week and weekend.
  • Position requires prolonged standing or sitting and repetitive hand and wrist motion.
  • Operates phones, computers, fax machines, copiers, and other office equipment.

 

Diversity is important to us, therefore, Opcity is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Opcity will provide reasonable accommodations for otherwise qualified disabled individuals.

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, or .docx (limit 2MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020
Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Please check one of the boxes below:

You must enter your name and date
Your Name Today's Date
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.


iSection 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.


PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.