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Client Success Representative


Title:                            Client Success Representative

Reports To:                 Client Success Manager

Status:                         Full-Time


 We are currently seeking Full-time, highly motivated Client Success Representatives to join our team. You will be the concierge helping a consumer through the early stages of the home buying or selling process.  Sales experience? Awesome, but not necessary. We can teach you everything you need to know. Top candidates must possess strong communication skills, both written and verbal, as well as the ability to multi-task in a fast-paced, high-energy environment. This is an excellent opportunity to assist in the growth of a ground-breaking and innovative start-up!  You will have the ability to interface and learn from team members in all departments of the company.

Duties & Responsibilities:

  • Make outbound calls to identify client's needs and respond by providing superior service and resolution
  • Represent Opcity in a professional manner (i.e. by phone and through email communication)
  • Ability to determine the needs of our clients through effective listening and questioning skills
  • Ability to work in a team atmosphere and work independently
  • Scheduling flexibility is required as some late evening or weekend hours will be required
  • Speak English fluently, an additional language is preferred but not essential (Spanish)

What We Like To See / Measures of Success:

  • You enjoy talking to people and they generally like talking to you
  • You will help us provide nationwide coverage, therefore, punctuality and excellent attendance are required
  • You have both the desire and the ability to learn
  • You are coachable
  • You prefer working at a fast pace
  • You come to win everyday with a great attitude
  • You’re organized, independent, resourceful and diligent
  • You’re a confident communicator
  • You’re proficient and savvy with technology

Key Competencies

  • Self-Starter
  • Strong Communication
  •  Multitasker
  • Tech Savy

Working Conditions 

  • Hours may vary as many shifts begin at 7am and end at 9pm.  Weekends are also possible as we are operating seven days a week.
  • Position requires prolonged standing or sitting and repetitive hand and wrist motion.
  • Operates phones, computers, fax machines, copiers, and other office equipment. 


Diversity is important to us, therefore, Opcity is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Opcity will provide reasonable accommodations for otherwise qualified disabled individuals.

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